Privacy Policy

Introduction

fbage ("we", "us", or "our") is committed to protecting the privacy and personal data of every player and visitor on our platform. This Privacy Policy explains what information we collect when you access https://fbage.pro, how we use and store that information, and the rights you hold over your own data.

By registering an account or continuing to use fbage, you acknowledge that you have read and understood this policy. We encourage you to review this document periodically, as we may update it from time to time to reflect changes in our services or applicable regulations.

Information We Collect

We collect information in three primary ways: directly from you when you register or interact with our services, automatically when you use our platform, and occasionally from trusted third-party sources. The categories below describe what this means in practice.

Personal Identification Data

• Full name and date of birth (required for account verification and 21+ age checks)
• Email address and mobile phone number used for account communications
• Residential address and city (e.g., Dhaka, Chittagong, Sylhet, Khulna) for identity verification
• National ID card or passport number, submitted only when KYC verification is required
• Username and encrypted password chosen at registration

Financial & Transaction Data

• Deposit and withdrawal transaction history, including amounts and timestamps
• Payment method identifiers such as bKash wallet numbers, Nagad account references, or Rocket account details
• Betting and wagering history, game participation records, and bonus redemption logs
• Account balance information and any currency conversion records

Technical & Usage Data

• IP address, device type, operating system, and browser version collected on each session
• Pages visited, session duration, click paths, and interaction patterns within the platform
• Cookies, local storage tokens, and similar tracking technologies — see the Cookies section below

How We Use Your Information

All personal data collected by fbage is used strictly for the purposes described below. We do not sell, rent, or trade your personal information with unaffiliated third parties for their own marketing purposes.

• Account creation, authentication, and ongoing account management across all platform features
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels
• Verifying your identity and age (21+) to comply with responsible gaming standards and prevent underage gambling
• Detecting and preventing fraudulent activity, money laundering, account takeovers, and other security threats
• Sending transactional communications such as deposit confirmations, withdrawal alerts, and account security notices
• Improving platform performance, personalising game recommendations, and analysing usage trends to enhance user experience

Cookies and Tracking Technologies

fbage uses cookies and similar tracking technologies to enhance your browsing experience, maintain session security, and analyse how players interact with our platform. Cookies are small text files placed on your device when you visit our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until manually deleted or they reach their expiry date).

Most modern browsers allow you to control cookie settings through their privacy or security menus. Please note that disabling certain cookies may affect the functionality of some features on fbage, including keeping you logged in and processing transactions correctly.

Sharing Your Information

We do not sell your personal data. However, in limited and clearly defined circumstances, we may share your information with trusted third parties in order to operate our platform effectively and comply with applicable requirements.

When We May Share Data

• Payment processors (e.g., bKash, Nagad, Rocket) require transaction data to process your deposits and withdrawals securely
• Identity verification and KYC partners who help confirm your identity and age in compliance with responsible gaming obligations
• Analytics and platform performance services that help us understand site usage in aggregate, anonymised form
• Law enforcement or regulatory authorities when fbage is legally required to disclose information, such as in response to a valid court order or legal process

All third parties with whom we share data are contractually required to protect that data in accordance with applicable privacy standards and to use it only for the specific purpose for which it was disclosed.

Data Retention

fbage retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or for as long as we are required to retain it for legal, regulatory, or legitimate business reasons. Account data is generally retained for the duration of your account's active status plus a period thereafter as required by applicable standards.

When personal data is no longer required, fbage takes steps to securely delete or anonymise it so that it can no longer be associated with any individual. Transaction and financial records may be kept for longer periods where required by financial regulations or anti-money-laundering obligations.

Your Rights Over Your Personal Data

fbage respects your rights over the personal data we hold about you. Depending on applicable laws, you may be entitled to exercise the following rights by contacting us at [email protected]:

• Right of Access — request a copy of the personal data we hold about you
• Right to Rectification — request correction of inaccurate or incomplete personal data
• Right to Erasure — request deletion of your personal data where it is no longer necessary for the purpose it was collected
• Right to Restrict Processing — request that we limit how we use your data in certain circumstances
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal

We will respond to all valid data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request to protect against unauthorised access to another person's data.

Security Measures

fbage implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure storage with access controls, regular security assessments, and staff training on data handling best practices.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You also have a role to play in keeping your account safe — use a strong, unique password, do not share your login credentials with anyone, and contact us immediately if you suspect any unauthorised access to your fbage account.

Third-Party Links

Our platform may occasionally reference third-party services such as payment providers (bKash, Nagad, Rocket) or game developers (e.g., Pragmatic Play, Evolution Gaming, Spribe, Ezugi). These third parties operate under their own independent privacy policies, and fbage is not responsible for their data practices. We encourage you to review the privacy policies of any external services you interact with in connection with your use of fbage.

Age Restriction

fbage is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has provided personal information to us, please contact us immediately at [email protected] so that we can take appropriate action to remove that data from our systems.

Our platform uses age verification checks as part of the registration and KYC process to help ensure that only eligible adults can open and use a fbage account. If we discover that an account has been created by or on behalf of a person under 21, we will suspend that account and remove the associated personal data promptly.

Changes to This Privacy Policy

fbage reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered users by email or by displaying a prominent notice on the platform.

Your continued use of fbage after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and may request deletion of your account by contacting our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fbage handles your personal data, please reach out to our support team. We are committed to addressing your privacy concerns promptly and transparently.